Privacy Policy

What is this Privacy Policy for?

For the purpose of the Electronic Communications and Transactions Act, 2002, better known as ECT, as well as complying with the Protection of Personal Information Act: 2020, better known as POPIA, Marley SA (Pty) Ltd, trading as Marley Roofing (company registration number: 1953/000406/07) is committed to ensure that your personal information remains secure within reasonable means and is primarily used to assist you with your enquiry until it has been met in full, as well as to provide a good customer service and digital experience to you.

This Privacy Policy explains how Marley Roofing (“We”, “us” and “our”) will collect and use your personal information via http://www.marleyroofing.co.za.

Please note!

We may update this privacy policy from time to time, please check back for future updates.

You consent to the processing and use of your personal information by us and our agents/partners in accordance with this Privacy Policy by the following methods of communication:

Via Website Submission – By having ticked the “I have read and Agree to Privacy Policy” tick box on our “Contact us” page before submitting personal information to us.

Via Social Media Sites – Each social media site includes a disclaimer that briefly explains the use and protection of personal information, this includes a guideline to how and where to post personal information so that it is not publicly visible. We also briefly explain the measures we will endeavor to take, to hide and/or remove your personal information, should you have posted it in our feeds. These disclaimers also contain URL links to this Privacy Policy. By engaging with us on any of our social media pages, you consent to the sharing and use of your personal information as governed by this Privacy Policy.

Via telephone call – Upon first contact with Marley Roofing, the Marley operator/representative will verbally and briefly explain the use and protection of your personal information, as well as inform you about this Privacy Policy and its location on marleyroofing.co.za. You will be asked if you accept our terms before continuing with the call. By stating “yes” you accept the terms and conditions of this Privacy Policy. If you state “no”, we will explain that we need to end the call but will be happy to re-engage in conversation with you once you have read this Privacy Policy and feel comfortable to contact us again.

Via WhatsApp – Upon first contact with any official Marley Roofing WhatsApp contact number, the Marley Operator/Representative will respond with a text message that briefly explains the use and protection of your personal information, as well as inform you about this Privacy Policy and a link to its location on our website. You will also be asked if you accept our terms before continuing with any further communication. By stating “yes” you accept the terms and conditions of this Privacy Policy. If you state “no”, we will explain that we need to end any communication but will be happy to re-engage in conversation with you, once you have read and provided your consent to this Privacy Policy.

Via direct email –To inform you about the use and protection of personal information, we have included a disclaimer, accompanied by URL links to this Privacy Policy, within our email ‘Signatures”. Any correspondence with us via email, is by default accepted as your consent to our Privacy Policy.

Collection of your personal information

Personal Data

While using our service, you may supply, or we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Physical Address
Usage Data

The mechanisms we use to collect and process data about , may include, but is not limited to:

Information that you provide by filling in any forms on our website.
Information provided in any email, letter, physical form, WhatsApp message, Social Media post or telephone call that you send or make to us.
Details of your visits to our website and the resources and tools that you use. This mostly pertains to “Usage Data” in the form of “cookies”.

What are Cookies and how to manage them?

Cookies are text files with small pieces of data, like a username and password, that are used to identify your computer as you use a computer network.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer or mobile device to track and monitor your engagement and usage of the website. You can read Google’s privacy policy here for further information.

If the settings on your web browser are set to “accept cookies, we take this and your continued use of our website, to mean that you understand our “cookie policy” and are happy to continue to use cookies in the manner explained.

Should you wish to remove or not use cookies from our site, you can usually switch off cookies by adjusting your browser settings to stop it from accepting cookies.

Doing so however, will likely limit the functionality of a large proportion of the world’s websites, as they are now a standard part of most modern websites.

For more on our “Cookie Policy” and “all about cookies” please click on the links provided.

Sharing, use and disclosure of your personal information.

We sometimes use third parties to process personal information on our behalf. Where we use third parties to process your personal information, we will ensure, to the best of our ability and within reasonable means, that they have adequate security measures in place to safeguard your personal information.

You agree that we have the right and your authorisation to use or share your personal information within our organisation and/or with third parties in the following ways:

To contact you and/or respond to you with information, offers, products and/or services to conclude the nature of your enquiry.

With our Service Providers, Affiliates and Business Partners:

If required, we may share your contact information with our business partners, affiliates, or service providers outside of the Marley Roofing organisation to assist/provide you with an extended service, not available within our organisation e.g., quotes by our Solar Installer Partners or Roofing Contractors. To monitor and analyse the use of our service to contact you. To conduct market research and/or analyse trends and profiles, including in relation to use of our website. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and other subsidiaries, joint ventures partners or other companies that we control or that are under common control with us.

Information from Third-Party Social Media Services

Marley Roofing allows you to create an account and log in to use the service through Third-party Social Media Services, these may include, but is not limited to:

Google

Facebook

If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect personal data that is already associated with your Third-Party Social Media Service’s account. If you choose to provide such information and personal data, during registration or otherwise, you are giving Marley Roofing permission to use, share and store it in a manner consistent with this Privacy Policy.

Sharing personal information with other users in these public areas: When interacting or sharing of your personal information in the public areas with other users, such information may be viewed by all users and may be publicly distributed of our organisation. If you interact with other users or register through a third-party social media service, your contacts on the third-party social media service may see your name, profile, pictures, and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.

Other reasons for the release of personal information:

Under circumstances, we will release your personal information when we are required to do so by South African law or in response to valid requests by public authorities, such as a court or a government agency, for legal purposes or as part of legal proceedings.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through this service.

For business fransfers: We may use your personal information to evaluate to conduct a merger, divestiture, restructuring, reorganising, dissolution, or other sale or transfer of some of all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.

WITH YOUR CONSENT, WE MAY DISCLOSE YOUR PERSONAL INFORMATION FOR ANY OTHER PURPOSE!

Retention of your personal data

Marley Roofing will retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy or where it is required to comply with our legal obligations e.g., resolve disputes etc.

We may retain your information for internal data analysis purposes for as long as legally required.

Transfer of your personal data

Your personal information is mainly processed at our company’s offices, but your information may be transferred outside of your city, region, province and possibly outside of South Africa, where data protection laws may differ to that of South Africa.

Your consent to this Privacy Policy followed by your submission of your personal information represents your agreement to a possible transfer, though Marley Roofing endeavors to take reasonable steps necessary, to ensure that your data is treated securely and in accordance with this privacy policy. No transfers will take place to an organisation or country outside that of Marley Roofing, without adequate security measures and controls in place.

Children’s Privacy

Our service does not address any persons under the age of 18 and we will If you have become aware that your child may have provided us with their personal information, please contact us immediately so that we may remove their information from our data base/s.

Links to other websites

Our website and email communications may contain links to other websites and clicking on these links will direct you to a third-party website that may or may not be a Marley Roofing affiliate or business partner. We strongly advise you to review the privacy policy of each site that you visit as we have no control and cannot assume any responsibility for the content, privacy policies or practices of any third-party websites or services.

Security of your personal data/information

The protection and security of your personal information is of utmost importance to us, though no methods of digital transfers or electronic storage is 100% secure. Whilst we strive to use commercially acceptable means to protect your personal information/data, we cannot guarantee its absolute security!

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken, within reasonable means, to protect the privacy of its users throughout their visiting experience.

Contact us

If you have any questions about this Privacy Policy, please contact us via email, web submission form or a telephone call from any of the numbers available from our “contact us” page.